Store Policies

Accepted Methods of Payment. We accept PayPal, Visa, MasterCard, and American Express. We also accept personal checks and money orders. (There is a 10-day hold for the check/money order to clear).

Shipping Time. Orders are shipped within 24-48  hours via the US Postal Service.The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time. You will receive a delivery confirmation.  If you have not received your order within 10 business days of order being shipped, please email us so we can follow-up on your order.

Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. Defective products must be returned within 14 days of purchase. If a product appears to have a manufacturer's defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.  A replacement item will be shipped out at no charge to the customer.

Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to support@doggiedogcoats.com  (with RETURN in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.

If you received a different product than initially purchased, the item must be returned with the following:

·  All original contents (product, manuals, instructions, etc.).

·  Original packaging.

·  Original invoice or receipt.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us. All refunds are subject to a 15% restocking fee. Shipping costs are non-refundable and additional shipping will be charged for exchanges.

We'll notify you via e-mail of your refund once we've received and processed the return item(s). You should expect to receive your refund within two to three weeks of receiving your package back to us. This time period includes the transit time for us to receive your return from the shipper.

ALL SALES ARE FINAL ON THE FOLLOWING ITEMS; ANY ITEMS THAT HAVE BEEN DISCOUNTED OR ON CLEARANCE.